Responsible Gaming
At gy99, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our Responsible Gaming programme is designed to put you in control, with practical tools, clear guidance, and a support team ready to help any player across Bangladesh who feels gambling may be affecting their life.
Our Commitment to Safe Play
gy99 is built on the foundation that online betting and casino games are a form of entertainment — something you engage with for fun, excitement, and the thrill of competition. Whether you are tracking BPL match odds, spinning slots, or watching a live casino table, the experience should always remain enjoyable and firmly within your personal boundaries.
We are committed to operating a safe, fair, and transparent platform for every player in Bangladesh. Our Responsible Gaming programme is not a regulatory checkbox — it is a genuine, ongoing effort to provide every player with the knowledge, tools, and support they need to maintain a healthy relationship with gambling. If at any point gambling stops being fun, gy99 wants to be the first resource you turn to.
Fair Play Certified
All games on gy99 use certified random number generators (RNG) audited by independent testing laboratories. Every outcome is provably random and unmanipulated.
SSL Encrypted Platform
Your personal and financial data is protected by industry-standard SSL/TLS encryption on every page of gy99.app, keeping your account safe at all times.
Player Wellbeing First
Our support team is trained to identify signs of distress and can proactively reach out to players whose betting patterns suggest gambling may be causing harm.
Transparent Odds
gy99 publishes clear Return to Player (RTP) percentages for all casino games and provides transparent odds on all cricket and sports markets, so you always know the house edge.
Activity Reminders
gy99 sends periodic session duration reminders to help you stay aware of how long you have been playing. Staying informed is the first step to staying in control.
Community Standards
We actively enforce community standards that prohibit marketing to vulnerable individuals and refuse promotional communications to players who have opted into any form of self-exclusion or cooling-off period.
Age Restriction & Verification
Strictly 18+ Only. gy99 does not permit any individual under the age of 18 to register, deposit funds, or participate in any betting or casino activity on this platform. Players found to be under the legal age will have their accounts immediately closed and all funds returned or withheld in accordance with our Terms & Conditions. 18+ Only
Age verification is a core requirement of the gy99 registration process. All players must confirm they are 18 years of age or older at the point of sign-up. In addition, gy99 conducts Know Your Customer (KYC) checks at the deposit, withdrawal, and bonus claim stages, requiring documentary proof of identity and age — typically a National ID card, passport, or birth certificate issued by a Bangladeshi authority.
We strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gambling platforms. If you believe a minor has accessed gy99 using your account details, contact [email protected] immediately so that we can investigate and take appropriate protective action.
No Minor Access
Accounts belonging to players identified as under 18 are closed immediately with no exceptions.
KYC Documents
National ID, passport, or driving licence required to verify age and identity before full account access.
Device Controls
We recommend parental control software on shared household devices to prevent underage access.
Report a Concern
Suspect a minor is using gy99? Contact [email protected] to report the concern immediately.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. It affects players of all backgrounds — from casual BPL bettors in Dhaka to regular slots players in Chittagong. The key indicator is when gambling shifts from a recreational activity to something that disrupts your finances, relationships, work, or mental health.
The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use our responsible gaming tools or contact support immediately.
- Spending more money on gambling than you can afford to lose
- Borrowing money from family or friends to fund gambling
- Chasing losses — placing larger bets to recover previous losses
- Feeling anxious, irritable, or restless when not gambling
- Hiding your gambling activity from people close to you
- Gambling for long periods without taking breaks
- Missing work, school, or family obligations due to gambling
- Using gambling as an escape from stress, depression, or anxiety
- Repeatedly failing to stick to self-imposed betting limits
- Feeling guilt or remorse after gambling sessions
- Prioritising gambling over meals, sleep, or personal care
- Thinking about gambling constantly when doing other activities
Remember: Recognising a problem is the first and most important step toward addressing it. gy99 does not judge any player who reaches out for help — our support team is here to assist, not to penalise. Contact us at [email protected] at any time.
Player Protection Tools
gy99 provides a comprehensive suite of responsible gaming tools that give you direct control over your betting activity. All tools are available from within your account settings and take effect promptly upon activation. There is no waiting period to apply a protective limit — but cooling-off periods do apply before limits can be increased, ensuring impulsive decisions do not override your longer-term intentions.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly but require a 7-day cooling-off period before they can be raised.
Loss Limits
Define the maximum amount you are willing to lose in a set time period. When your net losses reach the defined threshold, further betting is suspended until the limit period resets — protecting your bankroll from runaway sessions.
Session Time Limits
Limit the total duration of each gaming session. When your session time limit is reached, you will be automatically logged out and prompted to take a break before you can start a new session.
Reality Check Reminders
Enable periodic pop-up reminders at intervals of your choosing (every 30, 60, or 90 minutes) that display how long you have been playing and your net win or loss during that session.
Cool-Down Period
Take a short break from gambling for 24 hours, 48 hours, or 72 hours without fully excluding your account. Your account remains open but betting and deposits are suspended for the chosen duration.
Self-Exclusion
Choose to close your account for a defined period (1 month, 3 months, 6 months, or permanently). Self-exclusion is our strongest protective tool and is described in full detail in Section 5 below.
How to Activate: All responsible gaming tools are accessible via your gy99 Account Settings under the "Responsible Gaming" tab. If you experience any difficulty setting a limit or tool, contact our support team at [email protected] and we will apply the restriction manually within 24 hours.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on gy99. When you self-exclude, your account is locked for your chosen period and all active bonuses are forfeited. During the exclusion period, you will not be able to log in, deposit, place bets, or access any gaming content on the platform. gy99 will also remove you from all promotional mailing lists for the duration of the exclusion.
Self-exclusion is intended to be a firm commitment — not a temporary inconvenience. For that reason, gy99 applies strict reinstatement procedures. If you choose a temporary exclusion period, reinstatement requires a cooling-off period and a formal review with our responsible gaming team to ensure you are returning to play in a healthy, controlled manner.
Available Exclusion Periods
- 1 Month: A short-term break suited to players who recognise they need to step away and reassess their relationship with gambling.
- 3 Months: A medium-term exclusion recommended for players who have experienced financial strain or relationship difficulties related to gambling.
- 6 Months: A longer exclusion period for players who feel gambling has had a serious negative impact on their lives and need extended distance from the platform.
- Permanent Exclusion: A permanent, irrevocable closure of your gy99 account. This option is recommended for players with a confirmed gambling disorder or those who wish to stop gambling entirely. This decision cannot be reversed.
How to Self-Exclude
- Log in to your gy99 account and navigate to Account Settings.
- Select the Responsible Gaming tab from the settings menu.
- Click Self-Exclusion and choose your preferred exclusion duration from the available options.
- Review the terms of your self-exclusion, confirm your identity, and submit the request.
- Your account will be locked immediately upon submission. You will receive a confirmation email at your registered address.
- If you need assistance at any step, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it within 24 hours.
Important: If you have self-excluded from gy99 and attempt to re-register using a different name, email address, or mobile number, this constitutes a breach of our Terms & Conditions. Any winnings generated by a re-registered account during an active exclusion period will be voided and the account permanently closed.
Deposit & Wagering Limits
Setting deposit and wagering limits is one of the most practical ways to ensure that your gambling activity stays within your personal financial comfort zone. gy99 allows you to define these limits across daily, weekly, and monthly timeframes, giving you granular control over how much you spend on the platform in any given period.
- Daily Deposit Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly Deposit Limit: The total funds you can add to your gy99 account across a rolling 7-day period. This is ideal for players who prefer to budget gambling activity on a weekly basis.
- Monthly Deposit Limit: A cap on total deposits across the calendar month — a useful tool for players who receive salary or income on a monthly cycle and want to ensure gambling stays within a predetermined monthly budget.
- Single Bet / Stake Limit: Define the maximum stake allowed on any single bet or game round. This prevents large impulsive wagers and encourages consistent, measured play.
- Loss Limit: Set a ceiling on net losses within a day, week, or month. When the threshold is reached, further wagers are blocked until the period resets.
Limit Change Policy
gy99 operates a instant decrease, delayed increase policy on all deposit and wagering limits. This is an industry-wide best practice that prevents players from impulsively overriding protective limits they set during a calmer moment.
- Decreasing a limit takes effect immediately — no waiting period.
- Increasing a limit requires a 7-day cooling-off period before the higher limit becomes active.
- Removing a limit entirely is treated as an increase and also requires the 7-day cooling-off period.
All limits are denominated in Bangladeshi Taka (৳). The minimum configurable daily deposit limit is ৳500, which aligns with the minimum deposit threshold for bKash and Nagad transactions on gy99. There is no maximum on how low you can set your limit — a player who sets a ৳0 daily deposit limit is effectively pausing deposits without triggering a formal self-exclusion.
Time-Out & Cool-Down Periods
A time-out or cool-down period is a short-term account suspension that gives you breathing room without the permanence of a full self-exclusion. It is ideal for players who feel they have been gambling more than intended during a particular period — for example, during a busy BPL season, Eid holidays, or after a significant loss — and want to step back and regain perspective.
24-Hour Break
A single-day pause. Betting and deposits are suspended for 24 hours from the moment of activation. Perfect for stepping back after a losing run.
48-Hour Break
A two-day cooling-off window. Recommended after an emotional session where you feel your decision-making may have been affected.
72-Hour Break
A three-day timeout. Sufficient distance to reflect on gambling habits, review spending, and return refreshed with a clear plan and firm limits in place.
Custom Period
Need more than 72 hours but not a full self-exclusion? Contact [email protected] to request a custom cool-down period of up to 30 days.
During any cool-down period, your gy99 account remains open but is restricted: you cannot place bets, deposit funds, or claim bonuses. You can still log in to review your account history and transaction records. All cool-down periods expire automatically at the end of the chosen duration, after which full account access is restored without requiring any further action from you.
Pro Tip: Use cool-down periods proactively — not just reactively. Setting a 24-hour break at the end of each cricket match day is a healthy habit that many experienced bettors use to prevent session-to-session escalation. Your mental reset is just as important as your bankroll management.
Getting Help & Support
If you feel that gambling is negatively impacting your life, your finances, or your relationships, reaching out is the right and brave decision. gy99's support team is available around the clock and is trained to handle responsible gaming concerns with empathy, confidentiality, and professionalism. No player will be judged or penalised for seeking help — we are here to support you.
Beyond the tools available directly on gy99, we also encourage players across Bangladesh to reach out to mental health and problem gambling support networks. Speaking to a professional counsellor or a trusted friend or family member can be a vital step in regaining control. Below you will find our direct support contact details alongside guidance on the type of help available.
gy99 Responsible Gaming Support
Our dedicated responsible gaming support channel is available 24 hours a day, 7 days a week. Whether you need help activating a deposit limit, requesting a self-exclusion, or simply want to talk through your concerns with a trained team member, we are ready to help.
Self-Assessment Checklist
Ask yourself these questions honestly. If you answer "yes" to three or more, we strongly recommend contacting support or activating a protective tool immediately.
- Do I spend more money on gambling than I originally planned?
- Have I borrowed or sold possessions to fund gambling?
- Do I gamble to escape stress, boredom, or negative emotions?
- Have I lied to anyone about how much I gamble or spend?
- Do I feel restless or irritable when I try to cut back on gambling?
- Has gambling caused conflict with family, friends, or at work?
You are not alone. Problem gambling is a recognised condition that affects millions of people worldwide. Reaching out to support services is a sign of strength. gy99 is committed to working with every player in Bangladesh who needs help — your wellbeing matters far more to us than your continued play on our platform.
Ready to Play Within Your Limits?
Gambling at gy99 is best enjoyed as entertainment. Set your limits, stay in control, and explore our full range of cricket betting markets, slots, and live casino games — all in a safe, SSL-encrypted environment built for Bangladesh players.